Refund Policy

 

Refund & Return Policy

Thank you for shopping with NYC NEEV. We want you to love your purchase, and we’re here to help if you’re not fully satisfied.

Return Policy

We accept returns within 30 days of your delivery date. To be eligible for a return, your item must be:

  • In the same condition as received (unworn, unused)
  • In the original packaging, with all tags still attached

Please note:

  • A 10% restocking fee may apply to returns that are not due to defects or fulfillment errors
  • Shipping charges are non-refundable
  • Customers are responsible for return shipping costs unless the item was damaged or incorrect

To start a return, please contact us at nikhilkapoor@nycneev.com with your order number and reason for return.

🔄 Exchange Policy

We accept exchanges within 7 days from the invoice date. Items must be:

  • In original condition and packaging
  • With all original tags attached
  • Accompanied by the invoice or order number

Exchange processing time is typically 1–2 weeks after we receive your item.

🛠 Damaged or Defective Items

If your product arrives damaged or defective, please notify us within 5 business days of delivery. Include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the damage or defect

We’ll process a replacement or refund as quickly as possible.